Thank you for shopping at Wilistore.
If you are not entirely satisfied with your purchase, you may request a return within 7 days of delivery. Please note, returns will only be accepted if the returned item(s) meet the “Return Conditions” specified below.
Refund Policy
Our policy lasts 7 days, To be eligible for a return.
If the 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Return Conditions
A. Item(s) are sent back within the stated return
B. Item(s)returned must be in the original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items).
C. Buyers are responsible for the return shipping cost.
Send an email to [email protected]
Your email should have the following information so that we can process a return.
• Your name
• Order reference number
• Your Address
• Email address
• Contact number
• Date of purchase
• Date the goods were received by you
You will receive a response within 24 hours with further instructions to complete your return.
Refund Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, a refund will be issued back to the original payment method.
Please allow 3-5 business days for the funds to be deposited back to the original payment method.
To assure a prompt refund, please remember to provide the return tracking to the customer support representative assisting with your return.
Right to Cancel
You have the right to cancel your order within 24 hours without giving any reason. The cancellation period will expire after 24 hours from the day you placed the order, To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement by email to [email protected]
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you received a damaged or faulty product, please notify us immediately for assistance. by email to [email protected]
EXCHANGES
We cannot guarantee sufficient inventory when attempting to process an exchange. Therefore, if you wish to exchange an item, a return request will need to be submitted. A new order for the desired item may then be placed.
CONTACT US
For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected] or by mail using the details provided below:
ToolsBay
Monday – Friday: 9:00AM to 5:00PM (EST)
Email: [email protected]
Phone: 302-261-5344
Address: 1001 S. MAIN ST. STE 600 KALISPELL, MT 59901
